Privacy policy

Information that enables you to be uniquely identified, such as your name, email address, address, phone number, payment profile information, payment details, support requests, betting history, chat room comments, etc., is referred to as “personal data.” This Policy is not applicable if it is not possible to verify your identity. For instance, anonymised and aggregated Personal Data is used. There may be periodic changes to this policy. We will send you an email or put a notice on the website if there are any major changes.

Table of Content

What data do 1Win collect and how?

The company 1win gathers and handles your Personal Data when you use betting services or visit the website. The following categories apply to data collection methods:

Information that you provide to 1Win directly

We may request Personal Information from you when you visit, utilize, or use any portion of the website or services. For instance, when you register, when you contact us with questions or a support request, when we verify your information and take steps to prevent money laundering, or when we verify information to fight fraud, we may ask for contact information or specific documents.

The information is collected automatically

When you visit our website, we automatically gather certain information about you. This includes your IP address, operating system, device type and settings, browser type and settings, system activity, problem reports, and the date, time, and URL of the page you came from to access our website. We can better understand how you use our website and services with the use of this information, which enables us to offer the highest caliber of service.

For instance, we are able to ascertain your language preference by utilizing data from your browser. Cookies and other comparable tracking technologies, as well as third-party programs like Google Analytics, are used to gather a portion of this data. We also gather information on the activities on your account and the transactions you have completed with us.

Information received from third parties

Your Personal Data may occasionally be obtained by us from other sources, including publicly accessible documents, or reliable outside parties like our payment processors. In addition to verifying the Personal Data you have supplied, we utilize this information to make your Personal Data more clear so that we can better structuralize, personalize, and improve our Services.

We only gather Personal Data and process it in accordance with the applicable data protection laws’ legal justifications. These legal justifications include:

Execution of the contract

If processing your personal data is required to complete the deal, we may do so. For instance, you enter into an agreement with us when you register on a website, or when we do activities that are associated with the contract; specifically, we carry out transactions on websites.

There are a number of laws and rules that place obligations on us. To meet these obligations, such as those pertaining to responsible gaming, anti-money laundering laws, and the conditions of our gaming license, we must process your personal data.

Legitimate interests

If we, other businesses in our group, or third parties’ legitimate business need to handle your personal data, then we, they, or both may do so.

We process your Personal Data with your consent in specific, limited circumstances, such as when it’s required for direct marketing.

How we use Personal Data

We use your personal information in the following ways:

  • To oversee our websites, make sure they operate properly, and deliver the services you have requested (Contract Fulfillment, Legitimate Interests).
  • To create and manage your account, as well as to confirm that you are eligible to access specific Services (e.g., to check your age, location, identity, or self-exclusion status) (Contract Fulfillment, Legitimate Interests).
  • To carry out our legal duties, responsibilities, and obligations; to abide by applicable laws and regulations; to abide by the conditions of our gaming license; and to stop unlawful activity, such as money laundering and match-fixing (Legal Obligation).
  • To assist the client, including troubleshooting technical and financial concerns, as well as other matters pertaining to the websites or services (Contract Fulfillment).
  • In order to maximize your contact with our websites and provide you with more useful tools, we plan to grow our websites and services, test and create new features, and do technical analysis of our websites and services (Legitimate Interests).
  • In order to protect you, other users, and ourselves, among other things, we take precautions to ensure network and information security, lower risks, spot and stop fraudulent or malicious activity, and make sure that our websites and services are used honestly and in accordance with the agreement (Legal obligation, Legitimate Interests, Fulfillment the agreement).
  • To compile statistics, analyze and summarize data, and, in particular, to produce generic and anonymous reports and analytics for internal use, public distribution, or outside parties (legitimate interests).
  • The execution, oversight, and verification of financial transactions (compliance of contracts, legitimate interests).
  • To assess the likelihood that you would commit fraud and have your information verified by a third party, such as financial institutions, identity verification services, and credit bureaus (Legal obligation, Contract Fulfillment, Legitimate Interests).
  • To assess your gaming habits in order to guarantee that you are playing the game responsibly (Legal responsibility, legitimate interests, Fulfillment of contract).
  • To monitor gaming behavior and control our opportunities and risks (Legitimate Interests, Contract Fulfillment).
  • In order to carry out the terms of the Agreement or any other agreements we have with you, we may exercise our rights.
  • To share information with our Group companies following a reorganization or for internal administrative needs (Legitimate Interests).
  • To resolve our differences and have a conversation with you. This could include operational communications about updates to our websites or services, new features, bonuses, and promotions, security updates, help using our websites and services, marketing communications, and providing you with information that you have requested or that we are required to provide (fulfillment of contract, legitimate interests, your consent).

How can we share your Personal Data

We might have to give your Personal Data to another entity. We might reveal your personal information:

  • To other businesses within our network;
  • To outside partners and service providers that help us deliver the websites and services you have requested, such as those who operate or grant access to the websites or services or promote our websites and services;
  • Regulators, law enforcement, courts, fraud prevention organizations, licensing authorities, esports self-governing bodies, or other third parties, if we believe that doing so is required to uphold our legal rights or to comply with applicable laws and regulations (we will notify you of such disclosure, when possible and appropriate);
  • Partners or other individuals who have introduced you to us;
  • With your permission, to other people.

International data transfer

Information may be processed and communicated in nations other than your home country while being processed and transmitted. These nations’ legal systems might not be the same as your own. We take security measures to safeguard your personal information when processing it abroad.

For individuals residing in the European Economic Area (EEA), this implies that there is a possibility of data transmission outside the EEA. If your data is moved outside the European Economic Area, it is moved to nations where we have put in place the proper transfer mechanisms to safeguard your personal information. One such mechanism is the application of the European Commission’s Standard Contractual Terms to agreements with organizations to which the data is transferred.

Safety

We are dedicated to safeguarding your personal information and will implement the necessary organizational and technical safeguards, such as:

  • Encrypting data. We encrypt all the information we exchange with you using the industry-standard TLS (Transport Layer Security) in order to safeguard your Personal and Financial Data. Additionally, your data is encrypted and kept on our servers before being replicated and backed up between data centers.
  • Limitation on access. Personal Data is only accessible to our employees, contractors, and agents that require it for processing.
  • Network defense. Intrusion prevention systems, firewalls, and network segmentation are the components of a multi-level security system that guard access to our network space from the inside as well as the outside. Best practices are followed in the configuration, management, and upkeep of our security systems. We collaborate with top security providers, utilizing both their knowledge and the threat data they gather to safeguard our systems.
  • Safe data centers. Our servers are housed in top-tier industrial hosting facilities, with strong security measures in place to guard against unauthorized physical access to the servers. These security measures include frequent security checks, security officers stationed at the location, and continuous round-the-clock monitoring and surveillance. To reduce the possibility of data loss or malfunction, we employ geographically distinct copies of the data.
  • Surveillance of security. To find and remove threats, our security staff keeps a close eye on the security system, event logs, notifications, and warnings from every system.

Data storage

Some of the data is automatically destroyed, some can be deleted at any moment, and we have some of the data for a lengthy period if needed. When we raise data, we make sure that it is securely removed from our systems and is only kept in an anonymous form. The data is kept on fire until you decide to remove it.

You can update or remove information connected to or kept in your account via a variety of our services. As an example, you can:

  • Modify your personal details.
  • Remove a comment from the chat.
  • Delete the account entirely.

We shall keep your account data for five years following the closure of your account (if applicable) or your last communication with us, in compliance with all legal and regulatory requirements and to prevent claims against us.

For specific purposes, information is kept on file for extended periods of time. We may occasionally need to keep certain information on file for extended periods of time in order to comply with legal and business requirements. For example, we shall keep a person’s Personal Data in compliance with responsible gaming guidelines even after they have voluntarily removed themselves from our Services.

Among the explanations for our ability to keep some data longer are:

  • Safeguarding you, other people, and ourselves from fraud, abuse, illegal behavior, and unauthorized access, such as when someone is suspected of money laundering, match rigging, or fraud.
  • Observance of tax regulations, steps taken to stop money laundering and other financial obligations, accounting or support in settling contentious matters, for instance, while engaging in financial transactions, such as receiving your deposit and making payments.
  • Adherence to relevant legislation, policies, court orders, executive requests from the government, or the requirement to uphold agreements, including looking into possible infractions.
  • Guaranteeing your and other users’ access to our services at all times.

In the event that you have communicated with us directly—for instance, by sending a bug report, feedback, or through the support channel.

In particular, the provisions of (country’s) data protection laws and other applicable international data protection regulations, such as EU Regulation 2016/679 “General Data Protection Regulation” (GDPR) (hereinafter referred to as “Data Protection Laws”), are committed to protecting the confidentiality of your personal data and to collecting, using, and/or storing it in accordance with applicable data protection laws and requirements.

Your rights

You have the following rights regarding your personal data:

  • Be aware of the Personal Data we may have about you.
  • Make accurate corrections to your personal data or request that we do so.
  • Possess a duplicate of your personal data that can be read by machines. For instance, in the event that you desire a backup duplicate of them.
  • You have the right to object to the processing of your personal data where it serves our legitimate purposes. Please be aware that if there are compelling reasons to process data in our interests overriding your rights, interests, and freedoms, or if there are other applicable legal grounds, we may continue to process your personal data.

You may request that we erase your personal information, including your account, only in the following situations:

  • We no longer need to process your personal information;
  • You have withdrawn your consent to processing, and your consent served as the legal basis for processing your information;
  • You have exercised your right to object and there are no valid legal grounds for data processing;
  • Your personal information has been processed unlawfully;
  • The deletion of your personal information is necessary to comply with legal restrictions.
  • You can request that we limit how we process your personal information under specific conditions.
  • Recall consent you’ve already granted if it was required for the processing of your personal information. Please be aware that if there are further suitable legal justifications, we might keep processing your personal data.
  • Oppose the development of a client personality profile and direct marketing (to the extent that this is limited to direct marketing). You have the option to request that we stop sending you marketing messages at any point; simply follow the instructions in the message or write an email to [email protected] with your request. Please be aware that we will not delete your information and will keep it on file. This is especially true if we need to store Personal Data in order to protect our legitimate interests, which take precedence over your needs, to comply with legal requirements, or in order to form, carry out, or defend against legal action.

Using Google Analytics

Google Analytics is the tool we utilize to get data regarding website usage. Google Analytics gathers the following data: the traffic to our website, the pages you see while on it, and the websites you visited before coming to our website. Your name and other personally identifying information are not collected by Google Analytics; just the IP address that was assigned to you on the day you visited the website is. We don’t mix your personal data with any information gathered from Google Analytics. Google cannot utilize this persistent cookie, even if it is placed in your browser by Google Analytics to identify you as a unique user when you visit this website again.

The Google Analytics Terms of Use and Google Privacy Policy restrict how Google may use and distribute the information about your website visits that it collects through the Google Analytics service. By turning off cookies in your browser, you can stop Google Analytics from recognizing you the next time you visit the website.

You can disable cookies in your browser’s settings if you’d like. Go to http://www.google.com/analytics / to learn more about Google Analytics. Go to https://policies.google.com/technologies/cookies to find out more about how Google uses cookies.

SSL encryption

The Secure Sockets Layer (SSL) protocol encrypts all important communications involving the user and the website using a 256-bit key.