Responsible Gaming at 1Win

Our client care philosophy places a strong emphasis on responsible gaming, therefore we give special regard to any problems that can arise from gambling addiction. We believe it is our direct duty to protect players from any compulsive gambling inclinations and to stop kids from playing online casino games.

Our goal is to make our service as user-friendly and suitable for enjoyable leisure as we can. Unfortunately, even while gambling is a great pastime, some players may experience problems related to it.

We make every effort to guarantee that our customers may enjoy a thrilling and safe gaming experience without sacrificing control, and we wholeheartedly endorse and adhere to the widely acknowledged responsible gaming policy.

Table of Content

Maintaining Control in Gambling

Gambling at a bookmaker’s site is simply a form of amusement and a way to spend leisure time. It allows individuals to enjoy watching their favorite team play and interact with like-minded people. However, it is important to exercise caution while indulging in this activity.

Here are some key reminders for those that participate in gambling:

Remember that gambling is meant for leisure, not as a means to earn money. Never lose sight of common sense.
If you happen to lose, do not immediately try to win back your losses. There is always a chance to win next time, when you are calmer.
Only start the game if you are prepared to spend a specific amount that is readily available, and do not exceed this limit.
Always keep track of the time and money you spend on gambling.

Preventing Gaming Addiction

While gambling serves as a recreational activity for the majority, there is a small percentage who may suffer from gaming addiction. Recent research shows that only a small number of adults face this problem. However, we emphasize the importance of remembering the following points:

Gambling is based on probability, which means there are no guaranteed “formulas” or “systems” for winning.
The desire to play should come solely from yourself.
Gambling is meant for entertainment purposes only and should not be seen as a way to quickly become wealthy or pay off debts.
Always be mindful of the amount of money you spend on gambling.
Familiarize yourself with the rules of the game before participating.

Differentiating between a Healthy Passion and Addiction

It can be challenging to distinguish between a healthy passion for gambling and a detrimental addiction. However, there are certain signs that may indicate potential problems. You are invited to answer the following questions. If you answer affirmatively to at least five of them, it is likely that you have a gaming addiction.

Are you heavily involved in gambling?
Do the amounts you bet keep increasing?
Do you borrow money for gambling?
Do you often play for longer periods than you originally planned?
Have frequent visits to the betting site negatively impacted your reputation?
Do you experience irritation or disappointment when you cannot participate in gambling?
Is gambling a way for you to escape from personal problems?
Do you frequently try to win back losses?
Have you tried but failed to control the amount of betting or time spent in gambling venues?
Do you hide your gambling activities from your relatives?

Tips for Controlling Gambling

To maintain control over your gambling activities, consider the following advice:

Set a predetermined time limit for your game at the betting site.
Determine the maximum amount you are willing to lose and do not exceed it.
Avoid borrowing money for gambling.
Find a new hobby to accompany your gambling experience.
Avoid visiting gambling venues when you are in a bad mood, feeling depressed, or agitated.

Self-Exclusion from Gambling

If you wish to close your account with 1win, please reach out to our Customer Support. In most cases, there may be an option to reopen your account if desired. However, if you specifically request permanent closure, we will honour this request without exception and will not permit reopening.

Seeking Further Support

There are additional charities and associations that can provide help and guidance:

Gambling Therapy;
GamCare;
Gamblers Anonymous.